Terms of Service

Last Updated: November 9, 2026

Overview

Welcome to zappyvova! The terms “we,” “us,” and “our” refer to zappyvova. zappyvova operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our customer, with a curated shopping experience (the “Services”). zappyvova is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd., or Shopify International Limited, depending on the location of zappyvova, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (collectively, these “Terms of Service”), describe your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.

By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, please do not use or access our Services.

Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws or any other statutory rights that cannot legally be waived.

1. Access and Accounts

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have consented to allowing any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing information, payment details, and shipping information.

You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities conducted through your account.

You may not assign, sell, transfer, or license your account to any other person.

2. Our Products

We have made every effort to accurately display our products and services in our online store.

However, please note that product colors and appearances may vary depending on the type of device you use to access our store and its display settings and configuration.

We do not guarantee that the appearance or quality of any products or services purchased by you will meet your expectations or exactly match the images or representations displayed in our online store, subject to your rights under applicable law.

All product descriptions are subject to change without notice at our discretion.

We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

3. Orders

By placing an order, you make an offer to purchase and authorize us and our payment processors to charge the total order amount to your selected payment method.

zappyvova reserves the right to accept or reject any order at its discretion, subject to applicable law.

Your order will only be considered accepted once zappyvova confirms its acceptance. We must receive and process your payment before accepting your order.

Please review your order carefully before submitting it, as zappyvova may not be able to accommodate cancellation requests once an order has been accepted.

If we reject, modify, or cancel an order, we may attempt to notify you using the email address, billing address, and/or telephone number provided when the order was placed.

Products purchased from our store may only be returned or exchanged in accordance with our Return and Refund Policy.

This does not limit any rights you may have under applicable law.

You represent and warrant that products purchased from our store are intended for personal or household use and not for commercial resale or export.

4. Pricing and Billing

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect at the time your order is placed and will be stated in your order confirmation email.

Unless expressly stated otherwise, published prices do not include taxes, shipping fees, handling charges, customs duties, or import fees.

Prices displayed in our online store may differ from those offered in physical stores or online and other stores operated by third parties.

We may occasionally offer promotions that affect pricing. Such promotions may be subject to separate terms and conditions.

If there is any conflict between promotional terms and these Terms of Service, the promotional terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you when necessary.

You represent and warrant that:

1. You are authorized to use the payment method provided.

2. The payment information you provide is true, accurate, and complete.

3. Charges incurred by you will be honored by your payment provider.

4. You will pay all charges at the published prices, including applicable shipping, handling, and taxes.

5. Shipping and Delivery

Unless otherwise stated, we are not responsible for shipping or delivery delays to the extent permitted by applicable law.

All delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance procedures, or events beyond our reasonable control, except where applicable law provides otherwise.

To the maximum extent permitted by applicable law, ownership and risk of loss may transfer to you when products are handed over to the shipping carrier, unless otherwise required by law.

We are not responsible for delays or failures resulting from circumstances beyond our reasonable control, including carrier delays, customs clearance delays, natural disasters, severe weather, labor disputes, supply shortages, utility or telecommunications interruptions, cyber incidents, government actions, or similar events.

Our standard estimated delivery timeline is:

• Order processing: 5–10 business days

• Shipping and transit: 15–25 business days

• Total estimated delivery time: 20–35 business days

These timeframes are estimates and may be affected by customs processing or other circumstances.

Please refer to our Shipping Policy for further details.

6. Intellectual Property

Our Services, including but not limited to trademarks, branding, text, images, graphics, product reviews, videos, and audio, are owned by zappyvova, its affiliates, or licensors and are protected by trademark, copyright, and other intellectual property laws in the United States and other countries.

Product pages are also managed and owned by zappyvova.

The purchase or delivery of any product does not grant or transfer any intellectual property rights in the product, its design, software, or underlying technology, including patents, copyrights, trademarks, or other proprietary rights.

All such rights remain the exclusive property of zappyvova or their respective owners.

These Terms permit you to use the Services for personal, non-commercial purposes only.

Without our prior written consent, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials available through the Services.

Except as expressly provided herein, nothing in these Terms grants or shall be interpreted as granting any license or other rights under any patent, trademark, copyright, or other intellectual property belonging to zappyvova, Shopify, or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws or other laws.

All rights not expressly granted are reserved by zappyvova.

The zappyvova name, logo, product and service names, designs, and slogans are trademarks of zappyvova, its affiliates, or licensors.

You may not use these trademarks without prior written permission.

The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify.

All other names, logos, product and service names, designs, and slogans appearing on the Services are trademarks of their respective owners.

7. Optional Tools

As part of the Services, we may provide access to third-party tools that we do not monitor, control, or influence.

You acknowledge and agree that access to such tools is provided on an “as is” and “as available” basis, without warranties, representations, or conditions of any kind, to the extent permitted by applicable law.

We shall not be liable for any issues arising from or relating to your use of optional third-party tools, except where liability cannot legally be excluded.

Your use of optional tools available through our website is entirely at your own discretion and risk.

You should ensure that you understand and agree to the terms provided by the relevant third-party providers.

We may introduce new features, tools, or resources through the Services in the future.

Such new features will also be considered part of the Services and subject to these Terms of Service.

8. Third-Party Links

The Services may contain materials and hyperlinks to websites operated or provided by third parties, including embedded third-party features.

We are not responsible for examining or evaluating the content or accuracy of third-party websites or materials that you choose to access.

If you decide to leave our Services and visit a third-party website, you do so at your own risk.

To the extent permitted by applicable law, we are not responsible for any harm or damages arising from your access to third-party websites or your purchase or use of products, services, resources, or content available through them.

Before entering into any transaction, please review the policies and practices of the relevant third-party provider.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

9. Relationship with Shopify

zappyvova is powered by Shopify, which enables us to provide the Services.

When you use the Services, your device communicates with Shopify's systems to facilitate the Services.

Section 10 explains how Shopify uses and processes information associated with these interactions.

However, any purchase or sale made through our store is conducted directly between you and zappyvova.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and zappyvova, including injuries, damages, or losses arising from purchased products or services, except where applicable law provides otherwise.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or relating to purchases and transactions between you and zappyvova.

10. Privacy Policy

Our Privacy Policy explains how we may collect, use, and disclose certain personal information you provide when using the Services.

By using the Services, you acknowledge that you have read our Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects, uses, processes, and stores personal information relating to your access to and use of the Services, including transaction information.

Shopify may use this information for purposes including, but not limited to, providing, protecting, and improving the Services, processing transactions, and helping prevent fraud on this website and other Shopify-powered websites.

Information collected when you access or use the Services, including automatically collected information about your browsing activities, may be transferred to and shared with Shopify and third parties located in countries outside your country of residence in order to provide the Services.

Please review our Privacy Policy and Shopify's Privacy Policy for more information about how we, Shopify, and its partners use your personal information.

11. Feedback

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other materials (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes.

For example, we may exercise these rights to operate, provide, evaluate, enhance, improve, and promote the Services and to fulfill our obligations and exercise our rights under these Terms of Service.

You represent and warrant that:

1. You own or possess all necessary rights to the Feedback.

2. You have disclosed any compensation or incentives received in connection with submitting the Feedback.

3. Your Feedback complies with these Terms of Service.

We have no obligation, now or in the future, to:

• Maintain Feedback in confidence.

• Pay compensation for Feedback.

• Respond to Feedback.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene, objectionable, or in violation of intellectual property rights or these Terms.

You agree that your Feedback will not infringe any third-party rights, including copyrights, trademarks, privacy rights, personality rights, or other personal or proprietary rights.

You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene material, or computer viruses or other malware that could affect the operation of the Services or related websites.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of Feedback.

You are solely responsible for the Feedback you submit and its accuracy.

To the extent permitted by applicable law, we assume no responsibility or liability for Feedback posted by you or any third party.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or product availability.

If any information is inaccurate, we reserve the right to correct errors, inaccuracies, or omissions, update or change information, and cancel orders, including after an order has been submitted, subject to applicable law.

If an order is canceled after payment has been collected, we will issue all refunds required by applicable law.

13. Prohibited Uses

13.1 General Restrictions

You may access and use the Services only for lawful purposes.

You may not directly or indirectly access or use the Services:

(a) For any unlawful or malicious purpose.

(b) To violate any international, federal, provincial, state, or local law, regulation, rule, or ordinance.

(c) To infringe or violate our intellectual property rights or those of others.

(d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or injure our employees or any other person.

(e) To distribute false or misleading information.

(f) To send, knowingly receive, upload, download, use, or reuse material that does not comply with these Terms of Service.

(g) To transmit or facilitate the transmission of advertising or promotional materials, including spam, chain letters, junk mail, or similar solicitations.

(h) To impersonate or attempt to impersonate another person or entity.

(i) To engage in any other conduct that restricts or prevents another person's use or enjoyment of the Services, or that we determine may harm zappyvova, Shopify, or users of the Services, or expose them to liability.

13.2 Additional Restrictions

You further agree not to:

(a) Upload or transmit viruses or other malicious code that may affect the functionality or operation of the Services.

(b) Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services.

(c) Collect or track the personal information of others.

(d) Engage in spamming, phishing, pharming, pretexting, or similar activities.

(e) Use bots, web crawlers, scraping tools, data collection or extraction tools, automated devices or processes, AI tools (including agentic AI), or automated or manual methods to access the Services in violation of these Terms.

(f) Interfere with, bypass, or circumvent security or authorization features, robot exclusion headers, or other measures used to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account without further notice if we determine that you have violated any part of this section, subject to applicable law.

14. Agents

14.1 Definition

If you use, permit, enable, or cause an agent to access, use, or interact with any of the Services, this section (“Agent Terms”) applies.

An “Agent” means any software or service that takes autonomous or semi-autonomous actions on behalf of, or at the direction of, any person or entity, and that may operate on a person's device or act on their behalf without direct supervision.

14.2 Agent Access Requirements

No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates strictly in accordance with Section 14.4 below.

Furthermore, an Agent must not access, use, or interact with the Services if we have requested that it refrain from doing so.

14.3 Technical Restrictions

We may use technical measures to restrict whether and how Agents can access, use, or interact with the Services.

14.4 Agent Identification and Conduct

Agents must:

(a) Identify all HTTP/HTTPS requests as originating from an Agent and include the following information in the user-agent string to disclose the Agent's name: “Agent/[agent name]”.

(b) Not conceal or obscure the fact that access, use, or interaction originates from an Agent, including by:

(i) Mimicking human behavior or interaction patterns.

(ii) Completing or circumventing CAPTCHA or other measures designed to distinguish computers from humans.

(c) Answer truthfully any question or prompt intended to determine whether an interaction originates from a human or a computer.

(d) Not circumvent or otherwise avoid any measures intended to prevent, restrict, modify, or control whether or how Agents may access, use, or interact with the Services.

15. Termination

We may terminate this agreement or your access to the Services, or any part thereof, at any time at our discretion without prior notice, subject to applicable law.

You will remain responsible for all amounts due up to and including the date of termination.

The following provisions will survive termination:

Intellectual Property, Feedback, Termination, Disclaimers, Limitations of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.

16. Disclaimers

Information presented on or through the Services is provided for general informational purposes only.

We do not guarantee the accuracy, completeness, or usefulness of such information.

Any reliance you place on this information is at your own risk, to the extent permitted by applicable law.

We disclaim responsibility and liability arising from reliance on such materials by you, other visitors to the Services, or anyone who may be informed of their contents, except where liability cannot legally be excluded.

Unless expressly stated by zappyvova, the Services and all products made available through the Services are provided on an “as is” and “as available” basis, without representations, warranties, or conditions of any kind, whether express or implied, including implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement, to the extent permitted by applicable law.

We do not warrant, represent, or guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions restrict or prohibit the exclusion of implied or other warranties, so the above disclaimers may not apply to you.

Nothing in this section excludes or restricts any statutory rights or guarantees that cannot legally be excluded or restricted.

17. Limitation of Liability

To the maximum extent permitted by applicable law, zappyvova, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and their respective affiliates shall not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages arising from the use of the Services or products purchased through the Services.

Such damages may include, without limitation, lost profits, lost revenue, lost savings, lost data, replacement costs, or similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise.

We shall not be liable for claims arising from your use of the Services or any products, including errors or omissions in content or losses or damages arising from the use, publication, or distribution of content or products made available through the Services, even if advised of the possibility of such damages, except where applicable law provides otherwise.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.

18. Indemnification

You agree to indemnify, defend, and hold harmless zappyvova, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against third-party losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising from:

1. Your breach of these Terms of Service or documents incorporated by reference.

2. Your violation of any law or third-party rights.

3. Your access to or use of the Services.

We will notify you of any claim subject to indemnification.

Failure to provide prompt notice will not relieve you of your obligations unless the delay materially prejudices you.

We may, at our own expense, control the defense and settlement of such claims, including appointing legal counsel.

However, we will not settle any claim that imposes non-monetary obligations on you without your consent, which shall not be unreasonably withheld.

You agree to cooperate in the defense of indemnified claims, including by providing relevant documents.

19. Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by applicable law.

Any unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity or enforceability of the remaining provisions.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other rights that cannot legally be waived.

If any provision conflicts with such rights, those rights shall prevail.

20. Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted on our website or relating to the Services, constitute the entire agreement and understanding between you and us regarding your use of the Services.

They supersede all prior or contemporaneous oral or written agreements, communications, and proposals between you and us, including earlier versions of these Terms of Service.

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

21. Assignment

You may not delegate, assign, or transfer this agreement or any of your rights or obligations under these Terms without our prior written consent.

Any attempted assignment without such consent shall be void.

We may assign, transfer, or delegate these Terms and our rights and obligations without obtaining your consent or providing notice, subject to applicable law.

22. Governing Law

These Terms shall be governed by the laws of the jurisdiction in which zappyvova has its principal place of business or is established, without regard to conflict-of-law principles.

Unless prohibited by applicable law, you and zappyvova agree that the courts located in that jurisdiction shall have jurisdiction and serve as the venue for disputes.

You and zappyvova consent to the venue and personal jurisdiction of those courts.

Nothing in this section limits your right to bring claims in your local courts or rely on mandatory laws applicable in your country of residence.

23. Translations

These Terms of Service may be made available in languages other than English.

In the event of any inconsistency or conflict between the English version and another language version, the latest English version shall prevail, unless otherwise required by applicable law.

Unless otherwise determined by zappyvova or required by applicable law, disputes arising from these Terms of Service shall be resolved in English.

24. Headings

The headings contained in this agreement are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

25. Electronic Communications

By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email, account notifications, or notices posted through the Services.

Such communications may relate to your orders, accounts, purchases, returns, these Terms of Service, or other service-related matters.

You are responsible for keeping your contact information up to date.

26. Changes to the Terms of Service

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes on our website at our discretion.

You are responsible for periodically reviewing our website for changes.

We will notify you of any material changes to these Terms of Service as required by applicable law.

Such changes will take effect on the date specified in the notice.

Your continued use of or access to the Services after changes have been posted constitutes your acceptance of those changes, to the extent permitted by applicable law.

27. Contact Information

Questions regarding these Terms of Service should be sent to:

zappyvova

Email: vovavova888@163.com

Website: https://zappyvovatoo.com

Our contact information is also available in our Contact Information Policy.