Return & Refund Policy

Last Updated: November 9, 2026

1. Returns

Return eligibility depends on the items in your order.

For items eligible for return, products must be in the same condition as when received, unworn, unused, with tags attached, and in their original packaging, unless otherwise specified in the return instructions.

If an item has been used, damaged, or handled beyond what is necessary to inspect it, we may reduce the refund amount accordingly.

Customized and personalized items are non-returnable and non-exchangeable, except where required by applicable law.

Please contact us if you have any questions about return eligibility or how to initiate a return.

2. How to Request a Return

Return and cancellation requests are subject to the conditions outlined in this policy and your rights under applicable consumer protection laws.

Please contact us before returning any items.

Customized and personalized products cannot be returned or exchanged due to a change of mind.

Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Your statutory rights remain unaffected, including for customized products.

4. Exceptions and Non-Returnable Items

Certain products may not be eligible for returns, as specified in this policy, on individual product pages, or at the time of purchase.

All customized and personalized items are final sale and cannot be returned or exchanged due to a change of mind, except where applicable law provides otherwise.

If you have questions about whether a specific item is eligible for return, please contact us before purchasing.

5. Exchanges

Please contact us before sending any items back to discuss possible exchange options.

Customized and personalized items are not eligible for exchanges due to a change of mind, except where required by applicable law.

6. European Union Return and Cancellation Policy

If you are a consumer in the European Union purchasing products online, you may have the right to cancel your order within 14 days of receiving the goods without providing a reason, subject to applicable legal exceptions.

Products made to the consumer's specifications or clearly personalized may be exempt from the 14-day withdrawal right under applicable law.

For eligible cancellations, you must return the goods within 14 days of notifying us of your decision to cancel.

We will issue the applicable refund within 14 days of receiving your cancellation notice. However, we may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

For eligible cancellations, we will refund the product price and standard delivery charges. Additional costs for express or premium delivery services are generally non-refundable.

To request a return or cancellation, please contact us using the information below.

7. United Kingdom Return and Cancellation Policy

If you are a consumer in the United Kingdom purchasing products online, you may have the right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions.

Customized products made to your specifications or clearly personalized may be exempt from the standard 14-day cancellation right.

For eligible cancellations, you must return the goods within 14 days of notifying us of your cancellation.

We will issue the applicable refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever occurs first.

For eligible cancellations, we will refund the product price and standard delivery costs. Additional charges for express or premium delivery services may not be refundable.

Please contact us to request a return or cancellation.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method unless otherwise agreed or required by law.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

If you have not received your refund within a reasonable period after approval, please contact us.

Nothing in this policy limits or excludes your statutory consumer rights, including rights relating to defective goods, products that do not match their description, delayed delivery, or other circumstances protected by applicable law.

9. Contact Information

For order cancellations, return requests, refund inquiries, exchanges, or reports of damaged or defective items, please contact us at:

Email: vovavova888@163.com

You may also contact us through the information provided on our website's Contact Information page.