Shipping Policy

Last Updated: November 9, 2026

Thank you for shopping at zappyvova. This Shipping Policy explains how we process and ship your orders, estimated delivery times, shipping costs, and other important information.

1. Order Processing Time

All orders are typically processed within 5–10 business days after payment confirmation.

As our products may include customized or personalized items, additional time may be required for production and preparation before shipment.

Business days exclude weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Methods and Estimated Delivery Times

We offer shipping to selected European countries.

Our estimated shipping time is 15–25 business days after your order has been dispatched.

Estimated Delivery Timeline:

• Order Processing: 5–10 business days

• Shipping and Transit: 15–25 business days

• Total Estimated Delivery Time: 20–35 business days

Please note that these are estimates, not guaranteed delivery dates.

Delivery times may vary due to customs clearance, carrier delays, weather conditions, peak shopping seasons, or other circumstances beyond our reasonable control.

Available shipping methods and applicable shipping charges will be displayed at checkout.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery destination, order weight, and selected shipping method.

Free standard shipping may be available for eligible orders, as indicated at checkout.

All applicable shipping costs will be displayed before you complete your purchase.

4. United Kingdom Customs, Taxes, and Import Duties

Orders shipped to the United Kingdom may be subject to VAT, customs duties, import taxes, customs clearance fees, and carrier handling charges.

Where applicable, these charges may be calculated and collected at checkout.

If duties or taxes are not collected at checkout, additional charges may be requested before or upon delivery.

Unless otherwise expressly stated, customers are responsible for applicable import duties, taxes, and related fees not collected at checkout.

These charges are determined by the relevant customs authorities and/or shipping carriers.

Customs clearance procedures may also affect delivery times.

5. European Union Customs, Taxes, and Import Duties

Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes, customs clearance fees, and carrier handling charges.

Where applicable, duties and taxes collected at checkout will be displayed before your purchase is completed.

If your order is shipped with duties and taxes prepaid, this will be indicated at checkout.

Otherwise, you may be required to pay additional import charges before or upon delivery.

Import charges may vary depending on the destination country, product classification, declared value, country of origin, and shipping method.

Customs clearance procedures may result in additional delivery time.

6. Order Tracking

Once your order has been shipped, we will send you a confirmation email containing your tracking number and tracking link, where available.

Please allow some time for the tracking information to become active and update in the carrier's system.

If you have questions about your shipment, please contact us.

7. Shipping Destinations

We currently ship to the following countries:

• Germany

• Italy

• France

• Ireland

• United Kingdom

• Portugal

Shipping availability may vary depending on the destination and shipping service.

For international orders, customs duties, import taxes, and additional fees may apply.

Any applicable charges collected at checkout will be displayed before you complete your purchase.

8. Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible.

We will do our best to accommodate address corrections before shipment.

Once an order has been dispatched, changes to the shipping address may no longer be possible.

9. Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or significantly delayed, please contact us at:

vovavova888@163.com

We will assist you in investigating the issue with the shipping carrier and determining an appropriate resolution.

Nothing in this policy affects your rights under applicable consumer protection laws.

10. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We may be able to accommodate changes before production or shipment, depending on the status of your order.

Once an order has been shipped, modifications may no longer be possible.

Cancellation requests and refunds are subject to our Return & Refund Policy and applicable consumer protection laws.

Where a refund is due, it will be issued to the original payment method unless otherwise required by law.

11. Contact Us

If you have any questions about shipping, delivery times, order tracking, or customs charges, please contact our customer support team.

Store Name: zappyvova

Email: vovavova888@163.com

You may also reach us through the contact information provided on our website.